FAQs

Simply browse our store, add items to your cart, and proceed to checkout. We accept all major credit cards, PayPal, and other secure payment methods.

Orders can be modified or cancelled within 24 hours of placement. Please contact us at support@pelonius.com or call +1 626-597-5295 as soon as possible.

Yes. All transactions are encrypted with SSL technology and processed through PCI DSS-compliant payment gateways. We never store your full card details. Learn more on our Payment Security page.

Standard shipping typically takes 5–10 business days within the US. Expedited options are available at checkout. International delivery times may vary.

Yes, we ship to many countries worldwide. Shipping costs and delivery times will be calculated at checkout based on your location.

Once your order ships, you'll receive a confirmation email with a tracking number. You can use this to monitor your delivery status.

We offer a 30-day return window from the date of receipt. Items must be in new, unworn condition in their original packaging. Visit our Refund Policy page for full details.

Contact us at support@pelonius.com to request a return. We'll provide a prepaid return label at no extra cost.

Once we receive and inspect your return, refunds are processed within 10 business days to your original payment method.

Our pool care products are designed for use with most standard residential pools including chlorine, saltwater, and above-ground pools. Always check the product label for specific compatibility information.

We recommend testing your pool water 2–3 times per week and treating as needed. Regular maintenance helps keep your water clean, balanced, and safe for swimming.

Yes, but always follow the instructions on each product. Avoid mixing chemicals directly — add them to the pool separately and allow time for each to disperse before adding another.

Yes. All our water and bath toys meet safety standards and are made from non-toxic, BPA-free materials. Always supervise children during water play.

Our bath toys are designed for various age groups. Each product listing includes recommended age ranges — please check before purchasing.

Rinse toys with clean water after each use and allow them to dry completely to prevent mold. Most of our toys can be wiped down with a mild soap solution. Avoid harsh chemicals.