Refund Policy

Refund Policy

30-Day Returns

You have the flexibility to return your order for any reason within 30 days from the date of receipt. To qualify for a return, please ensure that the items are in new condition, unworn, and in their original packaging. Upon requesting a refund or replacement, we will provide you with a return label at no additional cost. Kindly note that free or promotional items must be returned along with the original item in order to receive a full refund.

Upon receiving your return, we will initiate the refund or replacement process, and the credited amount will be automatically applied to your original payment method. It may take 1–3 working days for the refund to reflect on your bank statements. The new product will be shipped within 2 business days.

For items purchased from third-party platforms within the last 30 days, we recommend reaching out to the original seller for assistance. If you are unable to contact the original seller, please contact us at support@pelonius.com.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-Day Cooling Off Period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. Your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at support@pelonius.com.

If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@pelonius.com.