Warranty Policy

12-Month Limited Warranty

Thank you for purchasing from PELONI. We stand behind the quality of our products and are pleased to offer the following warranty coverage.

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12-Month Protection

Full coverage on defects

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Quality Guaranteed

Tested before shipping

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Easy Returns

Repair, replace or refund

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Responsive Support

Reply within 1–3 business days

Warranty Coverage

PELONI warrants that all products purchased from our store are free from defects in materials and workmanship for a period of 12 months (one year) from the date of original purchase.

What Is Covered

  • ✔️ Manufacturing defects in materials or workmanship
  • ✔️ Functional failures under normal use conditions
  • ✔️ Structural defects that affect the product's intended use

What Is Not Covered

  • ❌ Damage caused by accident, misuse, abuse, or negligence
  • ❌ Normal wear and tear
  • ❌ Damage caused by failure to follow product instructions
  • ❌ Cosmetic damage (scratches, dents, broken plastic) not affecting functionality
  • ❌ Damage caused by unauthorized modifications or repairs
  • ❌ Products with removed or altered serial numbers

How to Make a Warranty Claim

To submit a warranty claim, please follow these steps:

  1. Contact our customer support team within the warranty period.
  2. Provide your order number and a description of the defect.
  3. Include photos or videos clearly showing the issue.
  4. Our team will review your claim within 3–5 business days.

Warranty Remedies

At our sole discretion, we will:

  • 🔧 Repair the defective product, or
  • 📦 Replace the product with the same or equivalent model, or
  • 💰 Issue a refund or store credit for the original purchase price

Shipping for Warranty Claims

PELONI will cover return shipping costs for valid warranty claims. Customers are responsible for shipping costs if the claim is found to be outside warranty coverage.

Limitation of Liability

This warranty gives you specific legal rights. Our liability under this warranty is limited to repair, replacement, or refund as described above. PELONI is not liable for any incidental or consequential damages arising from the use or inability to use the product.

📞 Contact Us

For warranty inquiries, please reach out to our support team: